At Defiance we respect your privacy. We believe that the less we know about you outside our sessions, the better; that is why we aim to limit the information we collect to the minimum necessary. The purpose of this privacy policy (“Privacy Policy”) is to inform you in detail what personally identifiable information or personal information we collect from you when you use our website, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.
We reserve the right to change this policy, which we will do through online posting. We use your data solely to provide you with services in which you enroll.
For purposes of this Privacy Policy, the terms "Defiance”, “we,” “us” and “our” refer to the company Defiance; the term “website” refers to the Defiance website and related services; and “you” refers to you, as a user of the website as applicable.
Defiance is a Swiss company located in Canton Vaud. We comply with the European law for Data Protection (“GDPR”).
We collect solely information that is necessary to provide you with our services and to improve our website. We do not share these data with third party services (e.g., Google or Facebook) for the purpose of advertising.
Website Analytics (Optional). To improve our website, we use the web analytics software Matomo to collect pseudonymized data about the time of your visit, the pages you visit, as well as the device and browser you are using. – Legal basis Art. 6(1)(f) GDPR
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Website Diagnostics (Anonymized). To improve our websites and quickly identify problems we collect anonymized data about client and server side errors. This includes the time, the browser and diagnostic data on the cause of the error. – Legal basis Art. 6(1)(f) GDPR
Email Newsletter Subscription (Optional). To inform you about new features, releases and blog posts, we offer a newsletter for which you can subscribe with your email address. Your email address is stored as long as you are subscribed to our newsletter. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of the newsletter. You can also contact us to unsubscribe or to update your email address. – Legal basis Art. 6(1)(a) GDPR.
Cookies. We use cookies for the following purposes:
Email, Social Media and App Store/Setapp Reviews. We offer several channels for contacting us: The contact form on our website, our company mail addresses. When contacting us, your message will be forwarded and stored by our customer support systems. We store your messages for further reference for two years – Legal basis Art. 6(1)(f) GDPR. Additionally, we are legally required to archive all emails for ten years without having direct access to them – Legal basis Art. 6(1)(c) GDPR. Please also refer to the privacy statement of any involved third-party service, such as social media services.
Website Analytics (Optional). The usage data and device information are stored with a pseudonymized cookie ID on our own servers hosted by GoDaddy CA. If you want us to delete all tracked data, please send a message to info@defiance-strategy.com
Website Diagnostics (Anonymized). The anonymized data about client and server side errors is sent to GoDaddy CA.
We store your data for as long as Swiss law requires, or as is necessary for the fulfillment or the initiation of a contract, or as long as we claim legitimate interests. After the expiration of that period, the corresponding data is routinely deleted or completely anonymized. We have detailed some of the deletion periods under “Where We Store Your Data” and “What Information We Collect and How We Use It”. When not stated otherwise, statistical and diagnostic data is generally never deleted.
We clarify that the provision of personal data is partly required by law (e.g., tax regulations) or can result from contractual provisions (e.g., information on the contractual partner).
Right to Access. You can request Defiance to provide you with information on how we collect, use, and store your personal information, and to provide you with a copy of your personal information we store.
Right of Rectification. You can request that we correct inaccurate information about you.
Right to Delete. You can request that we delete information collected about you, given that we are not required by law to preserve it, that it is not necessary for contract fulfillment, and that we can still identify your records.
Right to Object. You can object to the processing of your information in certain cases, as well as request that Defiance does not use your personal information for direct marketing purposes.
Right to Data Portability. If requested, we will provide you all data under our control in common, machine-readable formats. If requested, we will provide you with instructions to obtain your data, in cases where we do not have direct access.
Responsible body for the processing of personal data within the meaning of the law. Art. 4 (7) GDPR:
Defiance
Vaud, Switzerland
We may use your contact information to communicate with you about our product, diagnostic data and error reports, provide support, and send you other information such as product updates and announcements. You can opt out of news and announcements by unsubscribing from our newsletter.
If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation.
Those under the age of 16 may not use the services without the consent or authorization of their parent or legal custodian.
At our discretion, we may make changes to this Policy and note the date of the last revision. You should check here frequently if you need to know of updates to our Privacy Policy. We maintain the right to inform you of substantive changes via email. Previous versions of this page will be made available.
Copyright © 2025, Defiance
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